1. How do I get my own domain name?
2. What is a virtual domain?
3. Will you register my .com/.net/.org domain name for me?
4. Will you register my .au domain name for me?
5. Can I transfer my existing site to your servers?
6. Will you transfer my .com/.net/.org domain name for me?
7. Will you transfer my .au domain name for me?
8. Do you host third level domain names (name.mydomain.com)?
9. Can you host foreign domain names (.jp, .de etc)?
10. Can I point more than one domain name at my site?

In most cases you will want to use your own domain name as the address of your web site. For example, you may want to have a domain name like you.com so that people can visit your web site at either www.you.com or you.com. To be able to use your own domain name you first need to register it.  To do that, you need to find an appropriate domain name registrar.

There are many different registrars around the world.  Registrars usually register just a few different types of domain names.  For example, we register .com .net .org .biz .info .tv .us .cn .com.cn and .asia domains, as well as Australian and United Kingdom domains.  So if you want to register you.com then we could do that for you.  However if you wanted to register, say, a New Zealand (.nz) domain name then you would need to contact the .nz registrar (Domainz) instead.

If you want to register a different type of domain name then you will need to find the appropriate registrar and register the domain name yourself.  If you would like to get a country-based domain name then you should be able to find the relevant registrar on IANA's list of Top Level Domain (TLD) registrars.

Please note that different registrars have different requirements, procedures and prices so you will need to review the details of their service to determine whether you are willing and able to register a particular domain name.  Before attempting to register any domain name you will also need to check first whether it is available - perhaps somebody else has already registered it. Please visit our Domain Registration services to check the availability of a domain name.

Please note too that domain names are usually leased for a given period and after that period expires you will need to pay renewal fees to your domain name registrar if you would like to continue to use the domain.

A virtual domain allows you to have your own domain name, eg: http://www.yourname.com without having to install expensive server hardware and software.  We allocate space on our servers for your use.  Your space can be accessed via http://www.yourname.com and e-mail can be sent to you at you@yourname.com

Yes, we are authorised to register domain names and we offer a complete domain name registration service which enables us to register .com .net .org domains for you at some of the best prices in the market.  Please visit our Domain Registration services for further details.  If you would prefer to use a different domain name registrar then you are most welcome to do that.  Please note though that you would then need to arrange the registration and transfer of your domain name yourself, although we would provide you with the necessary technical information (your name server details) when we send you your account details.

We can also register Australian domain names (ie: yourname.com.au) as well as domains ending in .net.au .org.au .asn.au and .id.au extensions.  Australian domain names must be registered for a period of two years, and they are renewable after two years for periods of two years thereafter.  Please be aware that some types of domain names (eg: .org.au) take some time to register and transfer.  Please check our Domain Registration HELP facility if this is an issue for you.

Certainly.  These days domain name transfers are usually quick and easy.  After you place your web hosting order we will setup your account promptly so that you can upload your site to our servers via FTP or using our Control Panel.  It usually takes a day or two for your domain name to be pointed at your new site on our servers.  If you are using FTP or our Control Panel to upload your site, you can upload your site to our servers before your domain name is transferred, so that when the domain name transfer does take effect then your visitors will be seamlessly directed to your new site.  That way there will be no downtime for your site and the change will be transparent to your visitors.  If you are using FrontPage to upload your site then unfortunately you will need to wait until after your domain name transfer takes effect before you can publish your site, so there will be a short downtime involved while you publish your site to our servers.

If your domain name is registered with Network Solutions (but not their WorldNIC service) then we will submit the initial transfer request for you for free when we setup your account.  Network Solutions will then contact you to ask you to authorize the transfer. If your domain name was registered through a different registrar, or through Network Solutions' WorldNIC registration service, then we will provide you with the necessary name server information when we send you your account details, so that you can arrange the transfer of your domain name yourself.  Please note that most registrars provide easy online tools for you to transfer your domain, and also provide customer support services in case you experience difficulties.  Of course our customer support team will also be quite happy to provide you with advice to ensure that your domain name is transferred quickly and easily.

If you have a .com.au domain name, we will submit the online delegation form to your Registrar for you for free when we setup your account.  If your domain name has been hosted elsewhere then you will need to authorise the transfer. If authorisation is required, we will provide you with the necessary instructions along with your account details after we have setup your hosting account.

For other .au domain names we will provide you with the necessary name server information when we send you your account details, so that you can then arrange the transfer of your domain name yourself.  Naturally if you have any difficulties in arranging the transfer then help is available from the registrar concerned or from our customer service team.

Yes.  Your site address can be setup as http://name.mydomain.com.  The advantage of this is that you do not have to pay domain name registration fees.

Yes, we can.  We are not able to register or transfer these domain names for you but we are happy to provide you with the technical details about your server so that you can apply to register/transfer these domains yourself.

You can point extra domain names at the home page of your existing site on our servers as long as the two domain names relate to identical site content.  For example, you may want to point you.net at you.com.  There is a one-time setup fee for each additional domain name pointed at your site in this manner.  Please see our Price List for the cost of this "Domain Parking" facility.  With the domain name parking facility we map the extra domain name to your site, so that people can visit your site by pointing their browser at the parked domain as well as the existing domain.  Mail can also be sent to the parked domain.  For example, if you parked you.net on the you.com web site then the two addresses joe@you.net and joe@you.com would be equivalent.

Please note that you may not point additional domain names at your site yourself, and that the Domain Parking facility may not be used to effectively house more than one site within a single hosting account.  If you have more than one site then you would need to purchase a separate hosting account for each one.

If you have further questions please email us to support@web5star.com.au

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